Terms of Service

Effective Date: October 1, 2026 • Last Updated: October 2026

1. Agreement to Terms

By engaging DFW Water Damage Pros ("Company") for emergency water extraction, structural drying, sewage remediation, or mold mitigation services, or by utilizing this website, you ("Customer" or "Property Owner") agree to be legally bound by these Terms of Service.

2. Emergency Dispatch & Access to Premises

Upon receiving verbal, electronic, or written dispatch authorization, Company mobilizes personnel, vehicles, and commercial equipment. Property Owner warrants that they possess legal authority to grant Company technicians entry to the subject real property. Customer agrees to provide safe, unimpeded access to all affected living spaces, utility shutoffs, and electrical breaker panels.

3. Scope of Work & IICRC Standards

All mitigation services are executed pursuant to the Institute of Inspection, Cleaning and Restoration Certification (IICRC) S500 Standard for Professional Water Damage Restoration and S520 Standard for Microbial Remediation. In emergency conditions, Company is authorized to remove non-salvageable wet porous materials (e.g., saturated carpet pad, Category 3 contaminated drywall) to halt microbial amplification.

4. Direct Insurance Carrier Billing & Assignment of Benefits

Where applicable, Customer may elect Direct Insurance Billing. Customer authorizes Company to communicate directly with their property insurance adjuster, provide line-item Xactimate estimates, and receive insurance benefit payments directly for services rendered. Customer understands that deductibles or policy coverage exclusions remain the legal responsibility of the Property Owner.

5. Continuous Equipment Operation

Structural drying requires uninterrupted operation of commercial Low-Grain Refrigerant (LGR) dehumidifiers and high-velocity axial air movers. Customer agrees not to power off, disconnect, or relocate equipment without express authorization from the lead restoration technician. Company is not liable for secondary mold growth resulting from unauthorized equipment shutdown.

6. Limitation of Liability

Company maintains $2,000,000 in comprehensive commercial liability insurance. In no event shall Company be liable for pre-existing structural decay, prior dry-rot, unaddressed foundational defects, or damages arising from concealed plumbing failures beyond the scope of mitigation.

7. Governing Law & Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of the State of Texas. Any legal controversy arising under this agreement shall be adjudicated exclusively in the district courts of Dallas County, Texas.