Privacy Policy

Effective Date: October 1, 2026 • Last Updated: October 2026

1. Introduction & Overview

DFW Water Damage Pros ("we", "us", or "our") respects your personal privacy. This Privacy Policy details how we collect, utilize, safeguard, and disclose personal information collected when you access our website, request emergency disaster mitigation services, or communicate with our dispatch coordinators across Dallas, Texas and the broader DFW Metroplex.

2. Information We Collect

We may collect information including:

• Contact Information: Your name, phone number, physical property address, and email address provided during emergency service requests.
• Disaster Loss Data: Digital photographs, infrared thermal scans, moisture mapping readings, and structural damage notes relevant to your property loss.
• Insurance Information: Insurance carrier name, policy numbers, claim file numbers, and adjuster contact details necessary for direct carrier billing.
• Technical Data: IP address, device type, browser characteristics, and interaction logs collected via automated web cookies.

3. How We Use Your Information

Your information is used strictly to:

• Dispatch mobile emergency restoration crews to your physical address within our 45-minute response window.
• Compile standard Xactimate line-item estimates and submit claim documentation directly to your insurance company.
• Communicate restoration milestones, psychrometric dry readings, and post-remediation clearance certifications.
• Fulfill legal, regulatory, and tax obligations under the laws of the State of Texas.

4. Information Sharing & Third Parties

We do not sell, rent, or trade your personal information. Information may only be shared with:

• Your designated property insurance carrier and assigned independent claims adjuster.
• Licensed third-party environmental testing laboratories performing post-remediation clearance tests.
• Law enforcement or regulatory agencies when required by Texas or federal statutory law.

5. Data Security

We employ physical, technical, and managerial safeguards to protect your personal information against unauthorized access, loss, alteration, or misuse. All electronic customer records and insurance files are stored on encrypted servers with multi-factor authentication.

6. Contact Our Privacy Officer

If you have questions regarding this Privacy Policy or wish to review the information on file regarding your property restoration, please contact our administrative offices at: